eSanjeevani in AP is the free national telemedicine service that lets you consult a doctor online from home — no travel, no queue, no fee. Run by the Government of India, eSanjeevani gives you a patient-to-doctor video consultation for everyday health problems, with a prescription at the end, and it also works through a hub-and-spoke model at health centres for people who do not have a smartphone or internet at home. This guide to eSanjeevani in AP explains what the service is, how to book a consultation, what to have ready, and when to use it — and when to go to a hospital instead.

eSanjeevani in AP: What the Free Telemedicine Service Is

eSanjeevani in AP is the state-level use of the Government of India’s eSanjeevani telemedicine service. It is a free, national, patient-to-doctor service: you register on the portal, you are connected to a doctor on video, the doctor listens to your symptoms, and you receive advice and a prescription. The service is designed for the everyday health problems that fill outpatient departments — fever, cough and cold, skin problems, stomach trouble, diabetes and blood pressure follow-ups, and other routine consultations.

There are two ways to use it. The first is from home, on your own phone — the patient-to-doctor model, where you are the patient and the doctor is on the other end of the video call. The second is the hub-and-spoke model at health centres: you go to a nearby health centre, a health worker there helps you connect to a doctor at a hub hospital, and the consultation happens with the health worker’s help. That second route matters for people without a smartphone, without internet, or without confidence using a phone for a video call.

How to Use eSanjeevani in AP from Home: Step by Step

To use eSanjeevani in AP from home, open the portal at esanjeevani.mohfw.gov.in on your phone and register as a patient with your mobile number. You will be asked for basic details — your name, age, and the health problem you want to consult about — and then you join the queue for a doctor. The portal connects you to the next available doctor for a video consultation.

Before the call, have your details ready: your symptoms and when they started, any medicines you are already taking, any reports or prescriptions from earlier treatment, and your blood pressure or sugar readings if you have them. Sit in a quiet, well-lit place where the doctor can see and hear you, and keep your phone charged. After the consultation, the doctor gives you a prescription, which you can download from the portal — keep it, and take it to a pharmacy or to your next consultation.

One honest note: the portal’s screens and the queue system change from time to time, so the exact buttons may look different from this description. If a step does not match what you see, use the portal’s help or ask at your health centre. The core of the service — register, queue, video consultation, prescription — is the same.

What eSanjeevani in AP Is Good For — and What It Is Not For

eSanjeevani in AP is good for routine consultations and follow-ups: a fever that will not settle, a skin rash, a stomach upset, a blood pressure or diabetes review, a question about a medicine, or a second opinion on a report. It is also good for people who find travel hard — the elderly, people with disabilities, and families in villages far from a hospital — because the doctor comes to the phone instead of the patient going to the hospital.

It is not for emergencies. Chest pain, breathlessness, heavy bleeding, a serious injury, a fit, or a sudden weakness on one side of the body are emergencies — call 108 for the ambulance and go to the nearest hospital at once. Do not wait for an online queue. eSanjeevani is also not a substitute for the tests and examinations that need a hospital — if the doctor on the video call asks you to come in for a test, follow that advice. For health advice by phone, the state’s 104 helpline is also available. For hospital treatment costs, see our guide to PM-JAY Ayushman Bharat in Andhra Pradesh, which explains how it works alongside Vaidya Seva.

eSanjeevani in AP is also useful for follow-up consultations after a hospital visit. If a doctor has asked you to come back in a week to report how a medicine is working, an online consultation can save the journey — provided the doctor agrees that a video review is enough. Always follow the treating doctor’s advice on whether a follow-up should be online or in person.

Using eSanjeevani at a Health Centre: the Hub-and-Spoke Model

If you do not have a smartphone or internet, you can still use eSanjeevani in AP through the hub-and-spoke model at a health centre. Go to your nearest health centre and ask for an eSanjeevani consultation. A health worker there will register you, connect you to a doctor at a hub hospital, and stay with you during the consultation to help with the video call and the prescription.

Carry the same things you would carry to a hospital: your Aadhaar card, any medical records and prescriptions, and the medicines you are taking. The health worker can also help you understand the prescription afterwards and tell you where to get the medicines. If the health centre is closed or the worker is away, ask at the Sachivalayam when the next eSanjeevani session is available, or use the 104 helpline for advice in the meantime.

If the doctor at the hub advises a hospital visit, the health centre can guide you to the right hospital — our guide to Dr NTR Vaidya Seva Network Hospitals explains how to find an empanelled hospital, and our guide to Free Treatment under Dr NTR Vaidya Seva explains the admission process.

Frequently Asked Questions About eSanjeevani in AP

Is eSanjeevani free?

Yes. eSanjeevani is the Government of India’s free national telemedicine service. There is no fee for the consultation, whether you use it from home or at a health centre.

How do I consult a doctor on eSanjeevani?

Register on esanjeevani.mohfw.gov.in with your mobile number, give your details and symptoms, join the queue, and consult the doctor on video. You receive a prescription you can download from the portal.

What if I do not have a smartphone?

Use the hub-and-spoke model at a health centre. A health worker there connects you to a doctor at a hub hospital and helps with the consultation and the prescription.

Can eSanjeevani handle emergencies?

No. For an emergency — chest pain, breathlessness, heavy bleeding, serious injury — call 108 for the ambulance and go to the nearest hospital at once. eSanjeevani is for routine consultations and follow-ups.

Where can I get more information?

On the eSanjeevani portal at esanjeevani.mohfw.gov.in and the Ministry of Health and Family Welfare site at mohfw.gov.in. For health advice by phone, call 104. For grievances, use gsws-nbm.ap.gov.in or the helpline 1902.

eSanjeevani in AP is the simplest way to see a doctor without leaving home: register on the portal, queue, consult on video, and download your prescription. Use it for routine problems and follow-ups, use the health centre’s hub-and-spoke help if you have no smartphone, and always call 108 for an emergency.

Last updated: November 2026